Support Organisations in our Community


Healthline is a free, 24 hour, seven days a week telephone advice line supported by the Ministry of Health and St John. Healthline is available in all areas throughout NZ by land line and by cell phone.

080 0611116

The National Poisons Centre

The National Poisons Centre answers enquiries both from health professionals and from the general public concerning acute poisoning and the toxic effects of chemicals, which may be encountered in emergencies of any sort. This service operates 24 hours per day, 365 days per year.

0800 764766 (0800 POISON) for the 24 hour hotline


A toll free telephone support service staffed by specially trained Plunket nurses is available to respond to caregivers’ concerns on child health and parenting.
7am-12 midnight, 7 days.

0800 933 922


Plunket believes in supporting the development of healthy families. All families with children under age five are welcome to use Plunket services and more than ninety percent of New Zealand families choose to use Plunket to help them care for their young children.
Hutt Area Family Centre- 53 Brasell Street, Waterloo, Lower Hutt

(Closed Mon, Tues)

560 1905

Well child / tamariki ora services

We are able to assist and support families with Tamariki/Children from birth to 5 years who live in the Hutt Valley and Wainuiomata areas. Our programme helps care-givers, parents and whanau keep children well and safe by giving them support, information and advice,  doing WellChild checks including dental, hearing checks and FREE Immunisation.


Waiwhetu (next to Waiwhetu Medical Centre). 148 White line East. Ph 587-1646
Kokiri Pukeatua Marae Health Centre – 17 Fraser Street, Wainuiomata.
Orongomai Marae Health Centre, 1 Railway Ave, Upper Hutt, call 5871646 for appointment.
Pacific Heath Service. 1 Hewer Cres, Naenae.Ph 577-0394 or 027 444 2262

Adoption and Information Service Unit

Information and counselling services in relation to all areas of adoption including: the Adult Information Act, decision making counselling for pregnant women and their families, working with prospective adoptive applicants, post adoption follow up and inter-country adoption. Office hours are 8.30am-5.00pm from Monday to Friday.

0508 326 459 x44155
(04) 917-1155

Office hours are 8.00am-5.00pm, Monday to Friday.


Barnardos – Kid start and specialist family services.

Barnardos provide a range of care, education and support services developed specifically for New Zealand children and their families. High quality home based and centre based early childhood education and care for children under five. Family support for families under stress.

569 1204 Lower Hutt Branch


Birthright is a not for profit organisation that was started in 1955 to provide practical and emotional support to sole parents in order that they, and their children, realise their potential.

One on one home services.
0800 457146


101 Copeland Street, Lower Hutt

Budgeting – NZ Federation of Family Budgeting Services Inc

The New Zealand Federation of Family Budgeting Services Inc. is dedicated to the development of budgeting skills through free, supportive, confidential and culturally aware services.

(04) 471 1420
0508 283438

8.00 am to 4.30 pm, Monday to Friday.

Breastfeeding- La Leche League

To give information and encouragement, both antenatal and postnatal to mothers who want to breast feed their babies. La Leche League publishes a wide range of books and leaflets on many aspects of breastfeeding, pregnancy, childbirth, parenting, family life and nutrition.

Lower Hutt – Jenny 9712708, Janine 5868162

Upper Hutt- Wilma   970-4228, Tracey 5274321

Breastfeeding – Lactation Consultant

Cheryl Ganly-Lewis
Natural Breast Feeding Support.

(04) 938-6937

Brainwaves Trust Aotearoa

Brainwave’s aim is to raise public awareness about new findings in brain research and to educate about the important implications of this knowledge on our children’s physical, social, intellectual and emotional development.

Presentations and events in Wellington and Hutt Valley.

Child Abuse Prevention Services NZ Inc

CAPS NZ agencies work nationally to protect children through support and services to parents, caregivers and children.

0800 228737 for the 24 hour 0800 helpline

Cranial Osteopathy

Osteopathy is a system of health care that looks at the relationship between the body’s physical structure (bones, ligaments, muscles and organs) and its impact on its physiological processes. It sees that the body’s physical structure and how it functions are inextricably linked. Osteopaths diagnose mechanical imbalances within or between physical structures and use their hands to correct them. The manipulative techniques that are used help to restore balance to the musculoskeletal system, including the blood and nervous systems that integrate the normal functions of the body.

Osteo treatment can be helpful for relieving complaints of pregnancy & recovery after labour. Treatment can be effective for newborns with colic, reflux, sleeping difficulties, excessive wind, a misshapen head, difficulty feeding to name a few.

The Twigg Centre Lower Hutt 939-2505

City Osteopaths   499-1439 – The virtual support network

The support network was designed for New Zealand families to be able to easily access valuable information, advice and friendship 24 hours a day, 7 days per week.

Cot Death Association NZ

The New Zealand Cot Death Association is a non-profit, non-government funded organisation which was established in 1979.
(09) 3551488

Eczema Support Group

Parents for parents & whanau of kids with eczema. We have  meetings in each school holidays and a monthly newsletter.

The Kids’ Ear Clinic

The Kids’ Ear Clinic gives parents another option for the effective treatment of painful and persistent ear disorders. Homeopaths worldwide continue to successfully treat ear conditions gently and effectively, often succeeding where other treatments repeatedly fail.
Homoeopathic medicines are natural and safe, and increase your child’s resistance to coughs, colds and tonsillitis. Your child will be treated by qualified professionals with specifically prescribed remedies, taking into account your child’s individuality.

Ph 04 569 6165

Manuka Health Centre, 11 Hector St, Petone
Plenty of free parking


Family Assistance

Working for Families is a package that is designed to make it easier to work and raise a family. It pays extra money to many thousands of New Zealand families.

Work and Income on 0800 774 004

Family Start

The Family Start programme was established in 1998 as part of a wider strategy to strengthen families. It provides intensive, home-based support services for families with high needs, to ensure that their children have the best possible start in life. Designated community agencies refer families to Family Start. Families can be accepted onto the programme from 6 months before the birth of a child up to one year after. Participation in the programme is voluntary.

(04) 9163300

Family & Community Services

FamilyWeb lists websites/online resources on important topics for New Zealand families, for example Raising Children and Supporting Young People.

Family / The Whanau House – Kowhai House

Accomodation for families supporting a family member in hospital. Hutt Valley District Health Board provides this facility for use by people, of all ethnicities who have family/whanau and relatives in hospital and need somewhere to stay.

Moira Hunt
5666999 x 8469

Fatherhood & Baby Care

There are a huge number of websites offering advice on pregnancy, parenthood & looking after a new baby. See the Family Planning website for a few of these.

The Father & Child Trust

Founded in 1997 by a group of Dads who wanted to bring a male perspective into child-raising, and address the lack of support for New Zealand fathers.

Homebirth Aotearoa

Homebirth Aotearoa – Home Birth Aotearoa supports and celebrates home birth and provides birthing women and whanau with information about the home birth option.


Homeopathy is based on the principle that a disease can be cured by a substance which causes the same symptoms in a healthy person (also known as the Law of Similars). In homeopathic medicine, the symptoms of the disease are not the actual disease itself but the body’s response to the underlying disease process. By giving a ‘similar’ remedy we are able to stimulate and support the body’s natural defence response through the principle of ‘like cures like’. Most homeopathic remedies are derived from herbal or mineral sources and are prepared in a unique manner called ‘potentisation’ which enhances their medicinal properties. The remedies are given in minute doses to avoid unwanted side effects, making them safe to use even in situations where conventional drugs would be dangerous or inadvisable (e.g. pregnancy, treating infants).

Kristen Birch RN – Registered Nurse, Homeopath (DipHom).
Manuka Health Centre
11 Hector Street, Petone
939 3339

Therese Boyle
Ngaio Natural Health Centre
63 Ottawa Road, Ngaio, Wellington
479 4680

Check the Yellow Pages for more homoeopaths in the Hutt Valley

Hutt City Women’s Refuge

Women’s Refuge, Crisis Service, Family Violence Intervention Service, Maori Women’s Support Service, Women’s Programmes.

569-1040  Main Number

566-5025 Maori woman support

Hutt Valley Teen Parenting Programme

Students are supported to complete their secondary school education by teaching staff and by have a licensed Early Childhood Education Centre on site to provide care for their babies and toddlers as they study.

34 Miro St, Upper Hutt. Phone: 528 8977

Immunisation- Advisory Centre

Our aim is to provide New Zealanders with a local source of independent, factual information including benefits and risks regarding immunisation, and vaccine-preventable disease. The information we provide is based on international and New Zealand medical research and is supported by a large network of health professionals.

0800 466863

The Immunisation Awareness Society Inc.

Provides information about the risks and side-effects of vaccination, as well as the benefits that doctors talk about, so that people can make informed decisions about vaccination.

09 3030187

Maori Health Development Unit

We are here to provide support & advice to you & your whanau/family, to understand the hospital processes & procedures and to listen & assist to ensure access to the best health & social services, e.g. WINZ, housing, home support, hospital services and maori & community health services.

Kuini Puketapu, Maori Health Advisor.
(04) 570-9056.

Christine Pihema, Maori Health Co-ordinator
(04) 570-9155


Miscarriage Support Group

384 4272

Mothers Network Wgtn Inc

Mothers Network provides 8 week discussion groups for new mothers (mothers with a child under 2 years), pre-school mothers, (child 2-5 yrs), and single mothers with a child up to 5 yrs. Group discussion is focussed on the mother with emphasis on the group continuing to meet for support long after the 8 week period.

Mothers Network Wgtn Inc
P.O.Box 9600

Multiple Birth

New Zealand Multiple Birth Association – Offers support for parents of twins, triplets, etc. Holds regular coffee mornings, educational evening meetings and social evenings. Shares clothing, hires equipment and has a library.

Wendy Eyles    528 7595
PO Box 1258 Wellington
Phone: 0800 4 TWINS ETC

Neonatal Support Group

Scuby Doo Neonatal Support Group coffee mornings – parents who have had children in the unit meet once a month.

Steph or Shelley in the Special Care Baby Unit

04 5709054

NET  – Naku Enei Tamariki – Maori Section

We work Marea based, providing support for mothers and their pepe. We provide an intensive home visiting program for pregnant women, mothers and their whanau that includes parenting skills, referrals to counseling or social work services, access to other specialist & GP services. We can help with budgeting, foodbank, housing, WINZ and Inland Revenue. We also provide information and education on a range of health, family and life skills.

Teresa Olsen (04) 939 4630
Kokiri Marae Haupra & Social Services
7-9 Barnes Street, Seaview, Lower Hutt.

NET  – Naku Enei Tamariki – Pacific Island Services

We aim at helping mothers who feel isolated and unsupported by their families and the community. We offer; Parent Support Group – Parenting skills, Safety for their children and parents, personal development skills, health, love and belonging, family violence prevention. Advocacy services with government agencies and other community groups. Parents as First Teachers (PAFT) for Pacific Island women and babies.

(04) 9399257
9.00am – 3.00pm Monday to Friday.

NET – Naku Enei Tamariki – Pakeha Section

We provide a supportive home visiting service to mothers. Parenting courses and support groups are also available. We help people access the health services and agencies in their communities and will help with advocacy work. We work to promote healthy, happy families and confident, positive parents.

(04) 939 9257
9.00am – 1.00pm Monday to Friday.

Parents As First Teachers (PAFT)

Trained parent educators make regular home visits to share information, practical ideas, and to give families guidance as their child grows and develops. Support lasts from before birth to three years. Enrolment criteria may apply.

567 9257

Parent Help Wellington

24-hour confidential telephone support service for parents and care givers ph 499-9994
Face-to-face-counselling (Wgtn, Lower Hutt and Porirua)

0800 number (0800 56 88 56) nationwide.

The Parenting

We’re a community organisation dedicated to making life better for parents and their kids. Try our hot tips search if you are looking for a creative parenting or relationship tip.

Toolbox Parenting Groups – Great Kids need great parents and with the right tools anyone can be a great parent! If you are looking for practical strategies, inspiration, encouragement and insight then a Toolbox parenting group is for you.

0800 535659

Paternity Leave

You may be entitled to some paternity leave. More details are available from the Departmengt of Labour.


Our aim is to look after mum in her household, so mum can look after her newborn baby. Home help and care is offered in a supportive, non judgemental and non-intrusive way. It is mum who decides what she needs help with.

0508-PEPSICLES (0508 – 737742)

Physical Disabilities

(04) 5678910
0800 2272255

Postnatal/Antenatal Distress Support Group

Structured support groups for women with PND, we offer telephone support, structured therapy support groups across Wellington, a library of books and access to subsidised counselling.

(04) 4723135

Pregnancy Assistance Program of St Vincent de Paul

We help pregnant women and new mothers with the first things for their babies. We can do this in the form of free baby clothes, clothes nappies and bedding.

207 Riddiford Street
04-389 7122

Pregnancy Help

Based in Tawa, Pregnancy Help supports the well being of Pregnant and recently pregnant women, New mothers and their families/whanau, Care, concern and confidentiality.

Phone  Tues & Wed 9.30 – 10.30 am
04 2325741

Presbyterian Support Central – Wainuiomata Family & Adolescent Service

The Wainuiomata Family Centre is resourced from the Upper Hutt Social Service Centre and is committed to working with children, young people and individuals in the context of the family in which they live. Services are offered to individuals and families who may be experiencing difficulties with: A breakdown in relationships; difficulties in parenting; uncomfortable feelings that express themselves in unacceptable behaviour; sickness, ill health or disability; financial, housing or work related problems; lack of community support and resources; trauma or grief from death or accidental causes; trauma from domestic violence or abuse. Currently we have two youth and family counsellors working 20 hours a week at the Centre.

(04) 5646710
Wainuiomata Cottage Family Works
102 Main Road, Wainuiomata

Family Works Centre
4 Exchange Street, Upper Hutt

Raising Children in New Zealand

A joint initiative of Barnardos, Plunket, Family and Community Services (The Ministry of Social Development), TVNZ 7 and the Lion Foundation, Raising Children brings together the work of New Zealand’s leading early childhood welfare organisations into a comprehensive audio-visual multi-platform resource for parents, focussing on the first three years.

Phone/fax 09 638 5515

SANDS (Stillbirth and Newborn Death Support)

SANDS branches around New Zealand are made up of parents helping to care for other bereaved parents, families and friends. We promote awareness, understanding and support for those dealing with the death of a baby in pregnancy, birth or neonatally, or due to medical termination, and other forms of reproductive loss.

Caryn Vautier

Lisa Mansfield

SIDS (24 hours)

Established in 1994 to provide services for families and communities who have been affected by SIDS (Cot Death), SIDS New Zealand Incorporated is a national organisation of parents, families and friends of children who have died suddenly and/or unexpectedly of any cause including SIDS.

0800 164455 24hr Helpline

SPACE (Supporting Parents Alongside Children’s Education)

The SPACE programme is aimed at first time parents and their babies, and has been designed to support parents through the first year of their child’s developmental journey. The programme runs weekly for 3-4 terms (i.e. 30-40 weeks) in a relaxed, baby-friendly atmosphere. The sessions are run by facilitators who have knowledge, experience, and training in early childhood care and education.

For details of your nearest SPACE group, contact the SPACE office on (04) 5895038


A national non-profit agency helping children and young people, and those supporting them, to deal with issues of change, loss and grief – whatever its cause. Full rate for counselling is $85 or $20 – $50 if that’s all that’s possible, but no one will be turned away because of financial circumstances.

9am – 4pm weekdays – answer phone outside these times
0800 299 100
(04) 939 6767

Supergrans Charitable Trust

We are involved with all parents. As we are mature women we work in the home passing on our life skills. This could be in any area of running a home from basic cooking, menu planning, supermarket shopping, food hygiene, house keeping techniques, time management, advocacy etc. We do not do the work for them but teach our clients how to help themselves. We work in their home teaching them what they have decided they need the most.

(04) 566-9778
92 Queens Drive, Lower Hutt


Teendads is an organisation set up to help young dads; for contact details, teendad stories & advice, visit the website.

Trauma and Birth Stress –PTSD (Post traumatic stress disorder) after childbirth.

TABS is Trauma And Birth Stress, a Charitable Trust that serves as a support group of mothers. We have in common stressful and traumatic pregnancies or births that affected our lives negatively for months or years afterwards. TABS was formed because of the need to make PTSD known as a form of mental illness that can happen following childbirth, but quite distinct from the Baby Blues, Post Natal Depression (Post Partum Depression) and Post Natal Psychosis.


Previously the Hutt Valley Youth Health Service. Vibe provides FREE health, support and education services with and for young people (10-25 years old). Vibe provides doctor & nurse-led clinics, social support, educational services and a youth transition service supporting young people between 15-19 yrs who are experiencing difficulties with the transition to work, education and training.

Vibe – Lower Hutt Clinic  5660525
Vibe – Upper Hutt Clinic 5286261

Wellington Women’s Health Collective

We offer women health information on your health & well being; the treatment your doctor or other health professional has offered you; self care and self help remedies; other ways of healing (e.g. osteopathy, acupuncture, homeopathy).We have a file of women’s comments about various pratitioners so that before you decide who to see, it can be helpful to learn about other women’s experiences.

(04) 3847709
175 Victoria Street, Wellington

Wellington Women’s Refuge

Wellington Women’s Refuge provides a safe house for women & children escaping domestic violence. We have a 24hr crisis line.  We put women in touch, & support them in the process of visitng laywers, doctors, Income support services, counseling, arranging family group conferences & court appearances etc. We also visit & work with women who do not need to come into the “safe house” itself. We provide speakers for workshops, schools and seminars.

24 hour Crisis-line (04) 473 6280
Office (04) 939 0455


This handout is not intended to be comprehensive. Every attempt has been made to ensure the information is accurate. We hope you find it helpful!

Updated May 2016